Terms of service

Welcome to Softambient! The terms "we," "us," and "our" refer to Softambient. Softambient operates this store and website, including all information, content, features, tools, products, and related services, to provide you—the customer—with a personalized shopping experience ("Services"). Softambient is hosted and supported by Shopify, which enables us to offer you these Services.

The following terms and conditions, together with any policies referenced herein ("Terms of Use" or "Terms"), describe your rights and responsibilities when using the Services.

Please read these Terms carefully, as they include important information about your legal rights and govern matters such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to comply with these Terms and our Privacy Policy. If you do not agree with these Terms or the Privacy Policy, you must not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By accepting these Terms, you declare that you are at least the age of majority in your state or province of residence and that you have given us your consent to allow minors under your care to use the Services on devices that you own, purchase, or manage.

To use the Services, including accessing or browsing our online store or purchasing products or services, you may be required to provide certain information, such as your email address, billing, payment, and delivery details. You represent and warrant that all information provided is accurate, current, and complete, and that you have the necessary rights to provide it.

You are solely responsible for maintaining the confidentiality of your login credentials and for all activities on your account. You are not permitted to transfer, sell, assign, or license your account to any other person.

SECTION 2 – OUR PRODUCTS

We make every effort to present our products and services as accurately as possible in the online store. However, the colors or appearance of the products may differ from how they appear on the screen, depending on the type of device and its settings.

We do not guarantee that the appearance or quality of the products or services purchased will exactly match your expectations or the way they are displayed in the store.

All product descriptions may be modified at any time, without notice, at our discretion. We reserve the right to discontinue the supply of any product at any time and to limit quantities for any person, geographic region, or jurisdiction.

SECTION 3 – ORDERS

When you place an order, you are making a purchase offer. Softambient reserves the right to accept or reject the order at its discretion. The order is accepted only after confirmation by Softambient. Payment must be received and processed before the order is accepted.

Please carefully review your order before submitting it, as Softambient may not be able to process cancellation requests after acceptance. If we are unable to accept, modify, or cancel an order, we will attempt to contact you via email, billing address, and/or phone.

Purchases are subject to our Return Policy [LINK]. You declare that the purchases are for personal or household use and not for commercial resale or export.

SECTION 4 – PRICES AND BILLING

Prices, discounts, and promotions may be changed without notice. The applicable price is the one in effect at the time the order is placed and will be communicated via the confirmation email. Unless otherwise specified, prices do not include taxes, shipping, handling, customs duties, or other import costs.

Prices in the online store may differ from those in physical stores or on other third-party platforms. Occasionally, we may run promotions with separate terms; in case of conflict, the promotion terms shall prevail.

You agree to provide accurate and complete purchase and payment information and to promptly update it so that transactions can be processed. You represent and warrant that the card details are correct and that you have authorization to use it.

SECTION 5 – DELIVERY

We are not responsible for delivery delays. All delivery times are estimated and not guaranteed. The risk and ownership of the products transfer to you upon handover to the courier.

SECTION 6 – INTELLECTUAL PROPERTY

All trademarks, texts, images, videos, sounds, reviews, and graphic arrangements in the Services belong to Softambient, its affiliates, or licensors and are protected by copyright and intellectual property laws.

Use is permitted only for personal and non-commercial purposes. Reproduction, distribution, modification, publication, or transmission of materials without our written consent is prohibited.

The Softambient trademarks, names, and logos may not be used without written permission. Shopify and other third-party trademarks are protected by the rights of their respective owners.

SECTION 7 – OPTIONAL TOOLS

You may be granted access to tools provided by third parties, which we do not monitor and over which we have no control.

You acknowledge and agree that these tools are provided "as is" and "as available," without any warranties of any kind. Their use is at your own risk, and it is your responsibility to review the third-party provider's terms.

SECTION 8 – LINKS TO THIRD PARTIES

The services may contain materials or links to websites managed by third parties. We are not responsible for the accuracy or content of these. Accessing these sites is at your own risk.

We do not assume responsibility for damages resulting from the use of third-party websites or services. We recommend that you read their policies before conducting any transactions.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Softambient is hosted by Shopify, which enables us to provide the Services. However, all sales are made directly by Softambient. Shopify has no responsibility for transactions between you and Softambient. By using the Services, you release Shopify from any claims or liabilities.

SECTION 10 – PRIVACY POLICY

All personal information collected through the Services is subject to our Privacy Policy [LINK], as well as Shopify's Policy, available at [LINK].

Shopify collects and processes data about the use of the Services to provide and improve them. Information may be shared with third parties, including those in other countries.

SECTION 11 – FEEDBACK

By submitting any ideas, suggestions, or reviews ("Feedback"), you grant us a perpetual, worldwide, royalty-free, and sublicensable license to use them for commercial or operational purposes.

You declare that you own the rights to the Feedback, that it complies with the law, and does not infringe upon the rights of third parties.

SECTION 12 – ERRORS AND OMISSIONS

Errors or omissions may occur in the information presented (descriptions, prices, promotions, etc.). We reserve the right to correct them and to modify or cancel orders if necessary.

SECTION 13 – PROHIBITED USES

The services may only be used for lawful purposes. Activities such as fraud, abuse, transmission of viruses, spam, data collection without consent, infringement of intellectual property, or any action that disrupts the operation of the Services are prohibited.

SECTION 14 – TERMINATION OF THE CONTRACT

We may terminate access to the Services at any time, without notice, if a violation of the Terms is found.

SECTION 15 – DISCLAIMER OF WARRANTIES

The services and products are offered "as is" and "subject to availability." We do not guarantee the accuracy of the information and disclaim any liability for its use.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Softambient and its partners shall not be liable for any direct or indirect losses or damages (including financial, data, or profit losses) arising from the use of the Services.

SECTION 17 – COMPENSATION

You agree to indemnify and hold harmless Softambient, Shopify, and their affiliates from any claims arising from the breach of the Terms, use of the Services, or infringement of third-party rights.

SECTION 18 – SEVERABILITY

If any provision of these Terms is found to be invalid, the remainder shall remain in effect.

SECTION 19 – WAIVER; ENTIRE AGREEMENT

Failure to enforce a right does not constitute a waiver of that right. These Terms constitute the entire agreement between the parties and supersede any prior understandings.

SECTION 20 – ASSIGNMENT

You may not assign or transfer this agreement without our written consent. We may assign the rights and obligations without notice.

SECTION 21 – APPLICABLE LAW

These Terms are governed by the laws of the jurisdiction where Softambient is headquartered. The parties agree to the jurisdiction of the local courts.

SECTION 22 – TITLES

Section titles are for convenience only and do not affect the interpretation of the Terms.

SECTION 23 – AMENDMENTS TO THE TERMS

The current version of the Terms may be consulted at any time on this page. We reserve the right to update the Terms, and continued use of the Services constitutes acceptance of the changes.

SECTION 24 – CONTACT INFORMATION

Questions regarding the Terms and Conditions can be sent to: office@softambient.ro

Contact information:
SOFTAMBIENT SRL
office@softambient.ro
Softambient SRL, Romania, Dâmbovița, Târgoviște, 482 Gării Street
+40 752 554 554
CUI: R049277501